Workplace Technician

Workplace Technician

Euronews 

Euronews is Europe’s leading international news media in Europe operating TV channels and digital platforms in 13 languages: Arabic, English, French, German, Greek, Hungarian, Italian, Persian, Polish, Portuguese, Russian, Spanish and Turkish.  

Euronews TV is available to more than 400 million households in 160+ countries via cable, digital satellite and terrestrial windows. 82% of Europe’s homes access Euronews TV channel. Euronews content is also distributed on websites, mobile apps, smart TV and social media. Euronews enjoys the trust of half of Europeans**. 

In 2016, Euronews launched Africanews, the first pan-African multilingual news channel. Euronews also offers its expertise worldwide: in Europe with its affiliate channels Euronews Bosnia, Euronews Georgia, Euronews Albania, Euronews Serbia, Euronews Romania, Euronews Bulgaria and Euronews Montenegro bringing the total number of languages covered by Euronews to twenty.  

**(Source: Ipsos Affluent Europe 2024). 

Learn more in 30 seconds: https://vimeo.com/750389745/25cdf43f27  

You can also visit: https://jobs.euronews.com 

Main responsibilities

• Contribute to the operational maintenance of systems, networks, and data processing.
• Resolve first-level incidents and assist users.
• Address technical issues reported by all employees.
• Install and configure computers, peripherals, and mobile devices.
• Manage IT hardware, software, and licenses.
• Administer user accounts in a hybrid AD & EntraID environment.
• Maintain the fleet of multifunction copiers and meeting rooms.
• Manage network cabling: patching and diagnostics under the responsibility of the TechOPS team based in Lyon, France.
• Document and apply IT procedures and operational guidelines.
• Enforce IT security policies and raise user awareness of best practices.

Associated activities

• Perform initial diagnostics and track reported incidents.
• Ensure compliance with hardware and software maintenance contracts.
• Manage IT equipment stock, licenses, and consumables.
• Participate in technical working groups within the IT Department and collaborate with IT teams from other sites.
• Provide support during specific company events.
• Occasional travel to European capitals.
• Stay updated on IT/Workplace/Cyber trends through industry events and trade shows.

Required qualifications and skills:

Technical skills

• In-depth knowledge of workstation hardware architecture.
• Proficiency in macOS, Windows operating systems, and office productivity tools.
• Basic understanding of computer networks and their administration.
• Strong knowledge of Office 365 and Intune environments.
• Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and remote support tools (TeamViewer).
• Ability to apply and enforce IT security rules.

Soft skills

• Proactive and willing to take initiative.
• Patient, pedagogical, and attentive to user needs.
• Rigorous, able to prioritize tasks, and maintain composure.
• Excellent communication skills and team spirit.
• Adaptability to technological changes.
• Curiosity and eagerness to learn.

Why join us?

• A stimulating environment: Work with dynamic and innovative teams. You will be provided with a choice of a Mac or PC.
• Continuous training: Develop your skills with cutting-edge technologies.
• Diverse and impactful projects: Contribute to the IT performance of an international media organization.
• Quality of life: A dynamic work environment with a strong culture of mutual support and sharing.

 

Contractual information :

Location : Brussels

Start date : ASAP

Type of contract : Permanent

Euronews is committed to equal opportunities.
All applications will be treated with the utmost confidentiality and strictly within the scope of this recruitment process.

Talent Acquisition Team

Euronews

56, Quai Rambaud - 69002 Lyon